Order & Shipping

How can I place an order?

You can order in the online shop of Modena Estense 1598 24 hours a day. Simply put your desired articles into the shopping cart. To complete your order, click on the button "ORDER FOR A FEE" in your shopping cart. This takes you to the selection of the different payment methods. You can either log in via your account or complete your order as a guest.

Will I receive an order confirmation?

As soon as the order is successfully completed, you will automatically receive an order confirmation by e-mail. If you have not received them, please contact our team. We will take care of your order confirmation as soon as possible.

Can I also order by e-mail?

We ask for your understanding that orders by e-mail, telephone, letter or fax cannot be accepted.

Are the products always available?

In our online shop of Modena Estense 1598 the article is marked as "in stock", that means we still have enough goods in our stock. If an article is not available, it will be marked as "out of stock" - we will of course make sure that the article is available again as soon as possible.

Where can my order be delivered to?

We deliver to Austria, Italy and Germany. Of course, we are constantly working on new target countries and aim for worldwide shipping.

How are the parcels sent?

In order to offer our customers the most convenient and cost-effective shipping, we ship with two providers.
Austria and Italy with the Austrian Post and the International Post. Germany with GLS.

What are the shipping costs?

In Austria and Germany, shipping is free of charge for orders over € 35,00. In Italy, shipping is free of charge if the order value exceeds € 55,00. If the value of your order is lower, the shipping costs for Austria are € 7,15, for Germany € 6,96 and for Italy € 13,00. There is no minimum order value.

How long does it take for my order to arrive?

The parcels are delivered to Austria and Germany within 2-5 working days. Parcels to Italy or other neighbouring countries will be delivered within 4-7 working days.
Should there be any delays for reasons beyond our control, we ask for your understanding.

Is it possible to ship to a different delivery address?

Yes, you can enter a different delivery address during the ordering process.

What if an item is delivered damaged?

Our packaging is regularly renewed and optimized. Your ordered items will be wrapped with bubble wrap to ensure smooth shipping. Of course it can come again and again to damages, because the packages have partly a long way before itself, in order to arrive with the customer. If this is the case, please send a photo of the damaged goods with the order number to service@modenaestense.com Our team will take care of it immediately. Depending on the customer's request we can issue a credit note for the damaged article or we will send you a new article free of charge.

How can I return an order?
Please contact our team at service@modenaestense.com and we will send you a return note. Print it out, affix the return note to your parcel and bring it to the nearest post office or GLS office.