Withdrawal

Statutory Right of Withdrawal for Consumers When Purchasing Items from Modena Estense

Please find below the legally required information about the requirements and consequences of withdrawal or revocation.

As a consumer you are entitled to a withdraw from this contract within fourteen days without stating any reason for doing so. The deadline for withdrawal is fourteen days from the date on which you or a third party named by you, who is not the carrier, takes possession of the final goods.

In order to exercise your right of withdrawal you must notify us
Modena Estense 1598 S.r.l.
Piazza Roma 30
I-41121 Modena
Italy
Phone: +43 6215 88 51 40
Fax: +43 6215 88 51
E-Mail: service@modenaestense.com
of your decision to withdraw from this contract in a clear declaration (e.g., by fax or e-mail). For the purpose you can use the attached sample withdrawal form which, however, is not obligatory

The withdrawal deadline shall be deemed met if you have sent the communication regarding your exercise of the right of withdrawal before the deadline expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs, without delay and, at the latest, within fourteen days from the date on which we receive notice of your withdrawal from this contract. For this refund we will use the same payment method which you used in the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged a fee for this refund.

We can withhold the refund until we have either received the returned goods, or you have provided proof that you have sent the goods back, whichever is the earlier.

You must return or pass on the goods to us without delay and no later than within fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is deemed met if you send the goods before the expiry of the fourteen day deadline. We shall bear the costs of the return shipment.

You will only be liable for any diminished value of the goods when this loss in value is attributable to any use of handling of the goods which is not deemed necessary in order to verify the condition, features and functionality of the goods. This is especially the case if goods are opened.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts:

- for the supply of goods liable to spoil quickly (perishables) or expiry rapidly;

- for the delivery of sealed goods which for reasons relating to health protection or hygiene are not suitable for return if the seal has been removed/broken after delivery;

- for the supply of goods which, due to their nature, were inseparably mixed with other goods after delivery;

Do you still have questions about the return?
Do not hesitate to contact us - we will be happy to help you.